Privacy Policy

How Holly Services collects, uses and looks after your information.

Holly Services
Jimboomba, QLD 4280

Last updated: 4 November 2026

Who we are

Holly Services (referred to as "we", "us" or "Holly Services" in this policy) is based in Jimboomba, Queensland 4280. We provide landscaping, grounds maintenance, fencing, retaining walls and related repair work, within the scope of our licence, in Logan, Scenic Rim and surrounding areas.

Holly Services carries the QBCC licence of its owner, QBCC licence 15574737, Structural Landscaping (Trade), with ABN 43 862 900 244.

Phone: 0483 203 324
Email: contacthollyservices@gmail.com

What we collect

This is the complete list of what we collect, and we do not collect anything outside it. When you get in touch for a quote, whether through our website form, by phone, by email or through Facebook Messenger, we collect:

Your name, phone number, email address and property address.
Details about the work you want done, so we can quote and carry it out.
Photos of the site or the work, taken before, during or after a job.
Invoicing and payment details, only if you go ahead and become a customer.

If a particular job genuinely needs something outside this list, we will ask you for it directly and tell you why, rather than collecting it as a matter of course.

Messenger and Facebook

This section covers anything you send us through our Facebook Page on Messenger.

Who answers you. Our Facebook Page is answered by an automated assistant, a bot, not a person. It answers on behalf of Holly Services. The owner of the business makes every final decision on price and on dates. The assistant does not.

How it introduces itself. Each new chat opens with these words: "G'day, Gabby here, the bot on the front desk at Holly Services. While the team's out or on the job, you've got me and I'll do my best to help."

What we collect in a chat. Only this, and only what you choose to send:

Your Facebook name and the Messenger ID Facebook gives us for your chat.
Your name, phone number and email address.
Your suburb and, where we need it to price the job, your street address.
Whether you are the owner, a tenant or an agent, so we know who decides.
The details of the job: what it is, how big, how long it has been left, and access such as gates and slope.
Any photos you send of the site.

Why. To understand the job well enough that the owner can price it, to answer your questions, and to follow up if the chat goes quiet. We use it for nothing else.

Who sees it. The owners of Holly Services, our own office team and admin system, and the automated assistant itself. To write its replies, the assistant sends the text of the chat to an AI service run by Anthropic, a company based in the United States, so the text is handled outside Australia. We do not give your chat to anyone else. Facebook (Meta) also holds your side of the conversation under its own rules, which we do not control.

How long we keep it. We keep the chat record on our own computer systems. If you become a customer, we keep it with the rest of your job records for about 5 years, the same as every other record. If your enquiry does not become a job, we keep the chat only so we can pick it up again if you come back. Each January we go through these chats by hand and delete every one whose last message is more than 2 years old. We delete a chat sooner whenever you ask.

How to see, correct or delete it. Ring 0483 203 324 or email contacthollyservices@gmail.com and tell us your Facebook name or the phone number you gave us. There is no web form; it is a phone call or an email. We will ask you to confirm it is you, and we will answer within 30 days. We can delete our own copy of the chat. We cannot delete what Facebook or the AI service hold under their own rules, but you can manage your own Messenger history inside Facebook. If you became a customer, we may have to keep invoicing records for about 5 years because tax law requires it, and we will tell you if that applies.

If you would rather not use Messenger. Ring or email us. You never have to chat to the assistant to get a quote.

Deleting your data (for Facebook and Meta)

If you have messaged our Facebook Page and want the information we hold from that chat deleted, ring 0483 203 324 or email contacthollyservices@gmail.com, say it is about a Messenger chat, and give us your Facebook name or the phone number you gave us. We will delete our copy and confirm to you within 30 days. What Facebook itself holds is deleted through Facebook's own settings, not by us. The full details of what we keep and for how long are in the Messenger and Facebook section above.

Why we collect it

We only use your information for the purposes below, and for no other purpose:

To prepare and send you a quote.
To schedule and carry out the work you have asked for.
To invoice you and follow up on payment.
To follow up with you about a quote or a job you have asked about.
To get in touch with you again about similar work, if you have been a customer before (for example a regular grounds job that comes round each year), by phone, message or email. You can tell us to stop at any time and we will.
To keep the records Australian tax law requires us to keep.

We do not sell your information and we do not use it to advertise for another business.

Confidentiality: how we treat job and client information

Your job and property details are treated as confidential. Only the people who genuinely need to know them to do the work see them: that is Holly Services' own team, any subcontractor engaged on that specific job (and only for that job), and our accountant or bookkeeper for the invoicing and tax records they handle. We do not discuss one customer's job, quote or property with another customer, and we do not discuss job details with anyone else who is not directly involved in doing the work or keeping our books.

Who we share it with

We share your information only with the following, only for the reason stated, and with no one else. We do not sell, rent or trade your information to anyone, for any purpose.

Subcontractors engaged on your job - only the site address and job details they need to complete their part of the work. They do not receive your full contact record, invoicing history, or anything about other jobs.
Our accountant or bookkeeper - your invoicing and payment records only, so they can prepare our tax and financial records.
Google (Gmail, Calendar and Sheets) - the business runs its email, scheduling and quoting on our own Google account. Your information is stored there, under Google's own terms, and is used only to run Holly Services. We do not use the contents of our email or records for advertising.
Facebook (Meta) - only if you contact us through Facebook. Facebook carries the conversation and holds its own copy. See the Messenger and Facebook section above.
Anthropic (AI service) - only the text of a Messenger chat, and only so the automated assistant can write its reply. See the Messenger and Facebook section above.

If we ever need to share your information with anyone outside this list, we will tell you and get your agreement first, except where the law requires us to disclose it (for example, to the Australian Taxation Office).

Our own business software

Our own administrative work (reading business email and calendar, preparing quotes and records) is done using the Google tools named above, together with an AI-based admin system that we run for ourselves. That system works only on Holly Services' own accounts, only to do the work listed in this policy, and only under our direction. Like the Facebook assistant, it uses the AI service run by Anthropic, a company based in the United States, to do its work, so the text it handles is processed outside Australia. We do not use your information for anything outside this policy.

How we keep it, and for how long

We keep your information only as long as we reasonably need it: to do the job, to answer follow-up questions, and to meet our tax record-keeping obligations. We keep job and invoicing records for about 5 years. Messenger chats are covered in their own section above.

We take reasonable steps to keep your information secure. It is kept inside password-protected business accounts, and two-step verification is turned on for our Google account. We also rely on the security Google and Wix build into the systems we use.

Your privacy rights

Holly Services is a small business. Businesses with a turnover of $3 million a year or less are generally not covered by the Australian Privacy Act 1988, and our turnover is under $3 million, so the Act generally does not apply to us. We nonetheless choose to follow the Australian Privacy Principles (APPs) set out by the Office of the Australian Information Commissioner (OAIC), on a voluntary basis.

You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or raise a concern about how it has been handled, by phone or email using the details above. We will answer within 30 days. If you are not satisfied with our response, you can contact the OAIC at oaic.gov.au.

Cookies and analytics

Our hollyservices.com.au website runs on Wix. Wix sets essential cookies, which Wix describes as needed for security, stability and core site function.

We also use a Google Ads call counter, which counts a phone call made to 0483 203 324 through the website as a result of a Google Ads campaign. Google's call-counter tool may set its own cookie for this, and Google Ads tags can also set cookies that record that a visitor came from an ad.

Other cookies can also come from apps and integrations added to the site, and we cannot promise this list is complete. You can block or delete cookies in your browser settings. If you do, parts of the site may not work as expected.

This website does not use a cookie consent banner at this time.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last updated. If a future update changes who we share your information with or why, we will say so plainly, in the same specific terms as this version.